Client centers

I've had a lot of different office spaces over the years.

I've been in one-room offices.
I've owned wellness centers.
I've shared space, and I've had my own.
I've had private offices with separate treatment rooms and huge waiting rooms (at one point I even had two waiting rooms). 

Here's what I know for sure - your office's physical space isn't that important as long as you have efficiency front and center. ✨

Let's talk about client care efficiency when it comes to the physical space of the office.

In my office today, I've got a few different areas where my clients can help themselves to what they're looking for without my time and energy in the mix.

I have a client center in the bathroom, a client center in the waiting room, and two client centers in my treatment room - one for essential oils and one for payments. 🪄

It's imperative that if I don’t want staff in the office, I make it really clear how my clients (in my case, practice members) can help themselves to what they need without me being involved.

That's going to boil down to a couple of factors: 

1. I'm going to need to show them how to get what they're looking for in a clear, effective way, perhaps even with some kind of a reward system once they've gotten the system down. 
2. I'm going to need to make the spaces that I create for my clients, user-friendly. In my case, user-friendly means — easily re-stockable, doesn’t invite messes, complies with privacy, and, of course, sparks joy. 

So, today in my office I have a client center in the bathroom where they can help themselves to onesies, diapers, wipes, changing pads, and whatever a new mom could possibly desire when she has her baby with her in the bathroom. ✅

Please remember, my perfect practice member is a 30-something mom who's going to have her kids with her at the office.

I need to be prepared, but I need to be prepared without my time and energy being involved because I'm busy with the other 30-something moms while this 30-something mom is in the bathroom with her kid getting her needs met. 

I also have a client center in my kitchen area of the office.

This is where my practice members help themselves to snacks, treats, tea, seltzers, and water bottles - really anything my moms could need to quickly put out a temper tantrum created by a quick onset of toddler hunger. 🍎

I have a client center in my adjusting room where people can help themselves to leaving me a note for admin needs, addressing any scheduling issues, and submitting payment.

Again, my time and energy is not in the mix.

Perhaps I may answer a quick question or two while treating other practice members, but that's about the extent of it. 

And finally, just for joy's sake, I have a spritzer bar for essential oils that is fully stocked with fun freebies, samplers, and enticing gifts that not only support the wellness of the families that I serve, but also really do it for me when it comes to how much I love to gift give. 🥰

I think it's important to note here that I do have somebody who comes to my office a couple of times a week when I'm not there (I call her my Casper) to take care of restocking, clean up, and ordering. It's not necessary to have a Casper, but it sure does help.

I invite you this week to think about what kind of client centers you might need for your practice members. Think perfect practice member (you may want to start HERE by hashing out who your perfect practice member is). Be sure to share with us what you have come up with in our Facebook group HERE! 

Check out Dr. Jodi's video on creating the ideal client center 👇.

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